tech hiring trends for 2014

Join our webinar on managing multiple generations in the workforce.

Managing generational differences in the workplace is proving to be a challenge for many – especially when a customer service aspect is involved.

1:00 p.m. EST | Wednesday, September 10

Customer service is a very important skill – one that every professional should hone. Yet many people don't realize that everyone is their customer, whether they are a colleague, boss, direct report or actual client.

Contact centers are a great example of where customer service is especially important; and they have an additional challenge - managing multiple generations.

Tune in - and earn HRCI credit* - as four expert panelists share insights on the four generations currently in the workplace. They'll discuss the challenges of employing multiple generations and how to tailor your management strategy:

  • Leverage generational strengths
  • Address generational challenges
  • Understand management best practices
  • Help younger generations provide great service

Bruce Tulgan

CEO, Founder
RainmakerThinking, Inc.

Bruce Tulgan is CEO and founder of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking Training, an on-line training company. A prolific author of books on leadership, management strategy and generational differences in the workforce, Bruce is a sought-after keynote speaker and seminar leader.

Wendy Slaton

Senior Vice President of HR,
Adecco Group NA

Wendy Slayton is a Senior Vice President of HR at Adecco Group NA – part of Adecco Group, the largest workforce solutions provider in the world. She has more than 18 years experience in HR leadership in professional services industries, and leads Adecco Group NA’s HR Business Partner team, which drives talent strategy for several Adecco business units in the U.S.

Kristen Leverone

Senior Vice President,
Lee Hecht Harrison

Kristen Leverone is Senior Vice President and Global Talent Development Practice Leader at Lee Hecht Harrison. She has more than 15 years experience in career development, change management and project management. In her role, she consults with businesses on their talent development processes and helps them implement solutions to develop, engage, retain and redeploy their workforce to drive business results.

Lauren Griffin

Senior Vice President,
Adecco Staffing, USA

Lauren Griffin is a Senior Vice President at Adecco Staffing, USA. She manages a multi-generational team, ultimately being responsible for 500 colleagues with diverse demographics. Her employees work in a heavily customer-focused environment, so she understands the importance of service excellence training.

* The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.  It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit