Customer service is a very important skill – one that every professional should hone. Yet many people don't realize that everyone is their customer, whether they are a colleague, boss, direct report or actual client.
Contact centers are a great example of where customer service is especially important; and they have an additional challenge - managing multiple generations.
Tune in - and earn HRCI credit* - as four expert panelists share insights on the four generations currently in the workplace. They'll discuss the challenges of employing multiple generations and how to tailor your management strategy:
- Leverage generational strengths
- Address generational challenges
- Understand management best practices
- Help younger generations provide great service