Find out how to excel in call center jobs.
Whether you are looking for seasonal work or a long-term career, call center jobs can be extremely appealing. But how can you make yourself more appealing to potential employers and land call center work? By brushing up and dialing in on the 10 traits highlighted in our infographic.
Share this image on your site
What’s it like to work in a call center?
Now that you know what it will take to make it into a call center, we want to give you an idea of what it will be like once you do land your next position. Here are some things you should know:
There are two types of call center jobs – inbound and outbound. Inbound call centers handle calls from customers, typically regarding complaints, issues or questions. On the other hand, in an outbound call center, agents contact potential customers to sell goods or products.
Regardless of whether you are an inbound agent or an outbound one, the salaries you can expect are competitive, especially when compared to other customer service positions. For example, both inbound call center representatives and outbound representatives working at mid-sized companies can expect to earn up about $39,000 a year. At the managerial level, professionals earn up to $116,000 a year at mid-sized firms. Of course, salaries vary by location, company size and a number of other factors. To find out how much you could earn in a call center job, use our salary calculator.
Interested in exploring call center career options? Check out our job listings for both inbound and outbound call center jobs.