Works in collection or risk avoidance environment and is responsible for resolving early and late stage delinquencies through inbound and outbound phone calls. This is a fast-paced, high-volume call center environment with an inbound/outbound dialer system. Typical customer interactions will require reviewing delinquency patterns, identifying types of loans and resolution options, reviewing a customer's income and expenses. Calls may also include some form of debt counseling and arrangements for repayment.
World class customer service, clear and effective communication, and negotiation skills are critical to ensure success in this position. Additionally, well-qualified candidates will be comfortable discussing personal financial information and negotiating a repayment plan, as well as have the ability to navigate multiple computer applications/screens and document call activity while effectively communicating with the customer.