Personality traits have a great deal to do with what job will be an appropriate fit, and in the long run will help you maintain interest and achieve success. Customer service is a perfect example of an occupation that has an abundant number of job options, but requires a good amount of consideration before entering the field. Do some careful self-assessment and see if the nine traits for success match your personality – if so, customer service might be right for you!
- Service oriented.
Customer service is all about satisfaction and good service. Are you a people pleaser? If so, you will surely succeed in the field where your day-to-day activities revolve around taking on the troubles that your customer is having and finding a solution for them.
When people reach out to the customer service department, it’s usually because there’s a problem with their service or product. Often, the call is their last resort, so you can expect some strong reactions and a bit of aggravation. Would you be able to keep your cool in this situation? A friendly, calm demeanor rubs off on the customer and helps to ease their stress – a great trait for those in the business.
Many times the problems a customer is facing will be relatively standard and easily fixed. But in the times when the answer is not so simple, being able to be proactive in your search for a solution is a plus. Customers are impressed with service representatives who take the initiative and can help them by going above and beyond. A knack for common sense solutions and a quick response tactic is very helpful in this field.
- Results driven.
If you have the ability to press on until the job is done, you may be perfect for this industry. When you're in customer service, you don’t want customers to be dissatisfied or leave problems pending for an unreasonable amount of time. A part of being good in your role is being able to take a problem head-on to ensure timely resolutions and, ultimately, a satisfied customer.
Being pleasant is not passé. When you are polite, your customer will react based on your attitude. The demands of the job require a positive demeanor – smiling when in-person or just a friendly tone over the phone will make for a positive experience for the customer and it will leave them feeling confident in your services as well as the business. Are you someone who can smile, be pleasant and put the customer first?
- Professional.Your communication skills – a clear, calm tone and polite language, are a key factor for the job, especially if you're communicating via telephone. If you have face-to-face interaction with customers, your outward appearance is very important. You must be put together and look the part to best represent the business and yourself!
- Well informed.
Knowing your business is a key to success in customer service. You must have the willingness and drive to learn and be an expert in your product or service. Do you want to know as much as possible in order to give the most clear and understandable answers? When you assert yourself and can answer customer questions without a problem, you increase their comfort and their trust in you and your capabilities as a representative.
- Good listener.
When you pay close attention to what the customer is saying, it will yield the best results. If you're able to let customers express their concerns and make them feel secure that you are giving your undivided attention, then you’re a good listener. You must be attentive and engage in conversation when you can offer your most informed counsel.
Tolerance can be a difficult trait to possess, but it’s very necessary in customer service. Often, a customer will be frustrated or even disgruntled, and unfortunately you will be the one dealing with the brunt of the aggravation. It can be hard not to take discourteous comments personally and to realize that though customers are taking their frustrations out on you, they are not blaming you for the problem. Maintaining your calm in these instances will assure them that you're there to help and will come to a resolution as soon as possible.
Let’s face it – customer service representatives rarely get calls of appreciation and satisfaction. You will be dealing with the after-effects of something that has gone wrong, but knowing that you can help someone who is distressed is a major perk of the job. If you can see yourself in the field, you will have the benefit of flexibility, room for growth and great job satisfaction!