Customer Service Representives needed:
American Home Shield to customers and business partners (e.g., contractors, realtors, etc.). Acquires knowledge and understanding of AHS product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. Provides every customer with the best possible service experience.

Responsibilities
1. Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all AHS policies, procedures and contract coverage
2. Explains and upholds contract coverage to customers and/or contractors
3. Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
4. Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses

Must have 1 year of outbound calling experience and 1 year of customer service phone experience

Hours : 6:15PM-11:15PM with Rotating weekends: Rate of Pay: $11.50 per hour

Must be available for Mon-Fri from 8AM-5PM for all training and classes. Training is 12 days in the classroom and 5 days on the job.