Customer Service & Call Center Staffing Services

Customer Service & Call Center Staffing Services

Great customer service and call center professionals don’t just pick up the phone; they help pick up customers, revenue and market share. We know how vital they are to your business, and we can help connect you with them.

Our Call Center & Customer Service Staffing Services

Staffing Services

We can connect you to premier customer service and call center candidates for your staff augmentation, contract and contract-to-hire needs while taking ownership of all the recruitment processes - and headaches - that can distract you from your core business.

Onsite Management Programs

Ideal for businesses with large contingent workforces, our onsite management programs offer a single point of contact, hands-on management and complete ownership of your customer service and call center staffing needs.

Direct-Hire Placement

We don’t merely search for the required call center and customer service experience and skill set; we take the time to understand your organization’s culture and vision, enabling us to connect you to candidates who match your on-paper requirements and your environment.

Vendor Management

Our Master Vendor Program gives you the convenience of a single-point-of contact and a single invoice, no matter how many staffing vendors your organization uses. Plus, we optimize your supplier community, your processes and your billing rates.

Payrolling Services

If you have already identified and qualified a customer service and call center candidate for a specific assignment but are unable to hire him or her directly, you can refer the candidate to Adecco for placement and let us handle the payroll and tax withholding functions.

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Call Center & Customer Service Leadership

Joyce Russell

Executive Vice President and President
Adecco Staffing, USA

Joyce has been with Adecco for more than 25 years and is the most senior-ranking woman in the United States staffing industry today. Joyce is charged with leading the operations team, sales team and divisions for Adecco Staffing, USA. She constantly strives for growth both personally and professionally while remaining focused on developing the best team in the industry and maintaining the strongest client and candidate relationships in the business.

Sherry Dixon

Senior Vice President
Adecco Staffing, USA

Since entering the staffing industry as a recruiter, Sherry has amassed 20 years of leadership experience. She is committed to providing successful, quality service to clients while supporting and inspiring the ongoing development of Adecco colleagues. Sherry emphasizes open and honest communication, enabling her team to make the best recommendation as a consultative business partner.

Kristy Willis

Senior Vice President
Adecco Staffing, USA

Kristy has been with Adecco for more than 20 years, starting as a recruiter and progressing through numerous leadership roles. Today, she leads and oversees offices in 18 states. Kristy is actively involved in the community and currently serves as a board member for the Muscular Dystrophy Association.

Lauren Griffin

Senior Vice President
Adecco Staffing, USA

Lauren began her career with Adecco as a recruiter and, thanks to a continued ability to develop talent and strengthen client relationships, she has held many leadership roles since. Today she is responsible for new business development, customer relations and service delivery in 110 offices, and for managing 350 colleagues and 15,000 associates. A member of the steering committee for the Massachusetts Work Without Limits, Lauren is extremely passionate about supporting employment training and job placement of individuals with disabilities.

Andrea Sugden

Senior Vice President, U.S. Sales
Adecco Staffing, USA

Andrea oversees national sales, account management, client implementation and supplier management for the U.S. She joined Adecco in 2008 as a Senior Vice President of the Southern Division. Her 18 years in the staffing industry include experience as a recruiter, branch manager, account manager and roles in business development, regional management and divisional management. Andrea has earned a multitude of industry awards, including the President's Club Award two consecutive years and Circle of Excellence inclusion for her outstanding contributions to the company. She holds a Bachelor's degree in Finance and Business Management from the University of Tampa.