Many businesses struggle to retain their best call center employees. It’s probably no surprise, as employees don’t typically view call center work as a long-term career option. After all, fielding calls from angry customers and working long hours can get old fast.
However, some of the best call centers are recognizing the high cost of turnover — an average of $4,000 to hire a new employee and another $4,800 to train them — and are doing something about it. You can, too.
Download our white paper to discover three proven strategies for attracting and retaining the best call center employees.