A company located in Smithfield, RI is seeking candidates for their busy call center/helpdesk environment. This entry level position requires the prompt technical responses to questions from employees regarding troubleshooting, diagnosing, and resolving problems for systems and hardware. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

-A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1
-Associate or Technical degree preferred, High School Diploma or GED required
-Must have excellent Customer Service skills
-Must have competent PC skills
-Must have excellent verbal and listening communication skills

1st and 2nd shift openings. Interested candidates, please send resume as a word document attachment to: julia.mercier@adeccona.com