Call Center Representative, Queens, NY

Maspeth, NY

34 days ago in Call Center & Customer Service

Job Type

Temporary-To-Hire

Posted

October 23,2014

Industry

Call Center & Customer Service

Salary

N/A

Reference

US_EN_1_020003_10664156

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CALLING ALL EXPERIENCED CALL CENTER REPRESENTATIVES
Local leading organizations are seeking experienced Customer Service Representatives/ CSR / Call Center Representative in a Inbound/outbound call center in Queens, NY for a long-term temporary to hire opportunities. Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the qualifications listed below ¿ Apply Now!
Responsibilities for Call Center CSR include but are not limited to the following:
¿ Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of concerns.
¿ Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
¿
¿ MUST BE PROFICIENT IN THE USE OF MSW, EXCEL, OUTLOOK, POWERPOINT A PLUS
¿ Refer unresolved customer grievances to designated departments for further investigation.
¿ Review contract terms to determine whether a particular service is covered by guarantee/contract
¿ Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
¿ Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
¿ Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
¿ Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Candidates must meet the following requirements for consideration:
¿ Computer literate with accurate data entry skills
¿ 1-2 Years of Experience
¿ Flexible to meet any schedule needs
Bilingual skills a +, not a must.

The schedule varies with work days that may include Monday to Sunday. Hours may also vary from 8am-12AM

This is a temporary-to-hire opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

¿ Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
¿ 401#k# - Adecco offers all temporary employees the ability to participate in a 401#k# savings program
¿ Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
¿ Service Bonus - Rewarding employees who make an extended work commitment

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