Adecco is currently assisting a national lender in their search to fill multiple Customer Service Representative - Late Stage Mortgage Collections jobs in Cincinnati, OH. This is a long-term temporary position with possibility for hire. You will interact with customers via telephone regarding past due accounts, resolving customer inquiries and ensuring customer satisfaction for repeat business. Previous experience and knowledge of the principles & processes of late stage mortgage collections in a call center environment is required. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Collections Representative job include:
Under minimal supervision, performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines. Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives. Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines. Identifies, evaluates, and resolves reasons for delinquency. Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions. Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources. Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned. Requires high school diploma or equivalent with 4 to 5 years’ experience in customer service or collections. Requires detailed knowledge of collection processes and procedures. Requires the ability to communicate effectively in both oral and written form and the ability to effectively negotiate. Requires attention to detail and the ability to perform advanced computer and data entry skills and mathematical and analytical skills.
Must have at least a High School diploma or GED
Minimum of 2 years of Mortgage (late stage) Collections experience
Ability to work in a fast-paced call center environment
Experience using account management software and an automated Dialer system
Available to work 2 late nights (weekly) and 2 Saturday’s (monthly) when scheduled
Opportunities for overtime, some will be mandatory
Great communication, negotiation, and listening skills
Minimum typing speed of 35 wpm with the ability to talk and type.
Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business
Exemplify good work ethic in regards to punctuality, attendance, and compliance
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Collections position in Cincinnati, OH or any related opportunities with Adecco.
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