Adecco is currently assisting a national lender in their search to fill multiple Customer Service Representative - Collections jobs in Cincinnati, OH. This is for a long-term temporary with possibility for hire. You will interact with customers via telephone regarding past due accounts, resolving customer inquiries and ensuring customer satisfaction for repeat business. Previous experience and knowledge of the principles & process of collections in a call center environment is preferred. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Collections Representative job include:
Diligently handle high call volumes of 200 - 500 calls daily, working with the floor supervisor to maintain the efficient operation of the call center
Representatives will manage a portfolio of accounts assigned to them in addition to utilizing an automated Dialer system
Updating account information to ensure contact and other required information is current
Handle calls while simultaneously utilizing the account management system and assisting customers in resolving their concerns
Assist customers in bringing delinquent accounts current while projecting a firm positive tone
Provide exceptional and customer service to callers exceeding quality assurance standards
Demonstrate consistency in reaching and or exceeding monthly goals & company objectives
Handling unique customer situations, which may require calmness under pressure
Must have at least a High School diploma or GED
Minimum of 2 years of Collections experience
Ability to work in a fast-paced call center environment
Experience using account management software and an automated Dialer system
Available to work 2 late nights (weekly) and 2 Saturday’s (monthly) when scheduled
Great communication, negotiation, and listening skills
Minimum typing speed of 35 wpm with the ability to talk and type.
Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business
Exemplify good work ethic in regards to punctuality, attendance, and compliance
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Collections position in Cincinnati, OH or any related opportunities with Adecco.
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