Customer Service Rep

City Of Industry, CA

1 day ago in Call Center & Customer Service

Job Type

Temporary-To-Hire

Posted

March 30,2015

Industry

Call Center & Customer Service

Salary

$15 - $17 Hourly

Reference

US_EN_1_025080_10135973

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Inbound Call Center Experience Strongly Perferred. Ability to qualify and sell customer. Strong customer service and computer skills, proficient using Outlook, Word, Excel. Produce quotes for charter services received via email/fax/phone, using the analytical and methodical approach provided. Ability to prioritize work. Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor. Making out bound sales calls to solicit new business, and reaches out to existing customers to grow business. Treats each customer/caller with courtesy, dignity, and respect privacy. Meets or exceeds established performance requirements. Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals. Documents trip authorization according to procedures. Remains knowledgeable of all policies and procedures. SAP experience is a PLUS.

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