Customer Support Representative

Smithfield, RI

10 days ago in Call Center & Customer Service

Job Type



May 19,2015


Call Center & Customer Service


$13 - $13 Hourly



Title: Product Support Representative

Adecco is currently assisting a local client seeking an experienced Product Support Representative in Smithfield. This position is a long-term temporary opportunity. If you meet the qualifications listed below please Apply Now!

Responsibilities for Product Support Representative include but are not limited to the following:
*Requires the prompt technical responses to questions from CVS store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic.
*Requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
*Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
*The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
*This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.
*Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
*Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
*Document problems accurately and succinctly in the appropriate support tools provided.
?Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Candidates must meet the following Product Support Representative requirements for consideration:
*A minimum of 6 months related work experience required, ideally in technical or customer service related role
*1 to 2 years experience working in a service oriented call center
*Preferred Associate or Technical degree preferred, High School Diploma or GED required
*Must demonstrate analytical, problem solving and interpersonal skills
*Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access
*Must have excellent verbal and listening communication skills
*Must have excellent writing skills
*Able to work in a flexible 24/7 work environment, preferred

Pay for this position is $12.00/hr plus overtime as needed. This is a temporary opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on “Apply Now” to be considered for this position or any other Product Support Representative related opportunities with Adecco.

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