Technical Support Specialist

Smithfield, RI

1 day ago in Information Technology

Job Type

Temporary/Contract

Posted

March 31,2015

Industry

Information Technology

Salary

$13 - $13 Hourly

Reference

US_EN_1_025360_7614754

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Adecco is currently assisting a local client in recruiting to fill Technical Support Specialist jobs in Smithfield, RI. This position is a temporary opportunity. To be a successful Technical Support Specialist you must have previous retail store pharmacy experience, excellent PC skills, and ideally have previous call center experience. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Technical Support Specialist include but are not limited to the following:
*Prompt technical responses to questions from employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware.
*Requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
*Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
*Take live trouble-shooting calls daily 100% of the time.
*Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
*Document problems accurately and succinctly in the appropriate support tools provided.
*Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Qualifications:
*Previous retail store pharmacy experience required
*Previous electronic retail experience preferred
*Previous high volume call center experience preferred
*High School Diploma or GED required
*Must demonstrate analytical, problem solving and interpersonal skills
*Must have competent PC skills - particularly in Excel and Access
*Able to work in a flexible 24/7 work environment, preferred

Pay for this position is $13/hour. This is a temporary opportunity.


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