Customer Service Representative-Senior

Overland Park, KS

137 days ago in Call Center & Customer Service

Job Type



August 04,2014


Call Center & Customer Service





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Customer Service Representative-Intermediate

Adecco is currently assisting a local client by recruiting for several Customer Service Representative-Intermediate positions in Overland Park, KS for a full-time, contract, employment opportunity. The CSR-Intermediate performs duties such as answer incoming calls; assist customers/pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription status inquiries. The main focus of the position is to assist pharmacies and members on all issues related to processing of pharmacy claims. The position pays $12.05 p/hr; schedule will include a weekend day, with various start times, and overtime may be required, depending on business needs. If you meet the qualifications, listed below, please Apply Now!

Job Description:

Coordinate internal resolution of claims, exceptions, and other issues.
Initiate correspondence with members regarding claims rejections and other benefit interpretations.
Makes outbound calls on prescriptions, withhold orders, and payment issues.
Educate customers on benefits, use of plan, formulary, premiums and status of orders, claims, or inquiries.
Escalate drug related calls to appropriate pharmacist; may also assist in logging in new prescription orders.
Determine appropriateness of overriding pharmacy claims, edits, and error messages.


High School Diploma/GED.
Must be available to work any assigned shift Mon-Fri between 5 AM – 10 PM.
Excellent communications skills, both verbally and in writing.
1-2 years Health Care/Pharmacy experience is a plus!
Must be willing to successfully complete a pre-employment background check and drug screen.
Possess PC and Microsoft Office skills, with the ability to learn new and complex computer systems.
Call Center and Health Care experience is a plus.
Customer Service experience preferred.


Full time, 40 hours a week (5 weeks training... TRAINING HOURS Mon- FRI 7:00 am - 4:00 pm or 8:00 am- 5 pm; WORKING Hours are Mon-Fri anytime between 5:00 am - 10:00 PM)
Regular pay for Holidays.

To be considered for the Customer Service Representative- Intermediate position, please use the "apply now" button to submit your resume.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. Your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HER services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled