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Technical Call Center Agent job in Melbourne, FL


Job summary

Technical Call Center Agent
Location: Melbourne, FL Category: Call Center & Customer Service
Status: Temporary/Contract Reference: US_EN_1_020476_10661324
Posted: July 16,2014 Salary: $12 - $13 Hourly

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Job description

Technical Customer Service Representative


A local leading organization is currently seeking an experienced Technical Customer Service Representative for a temporary opportunity. This Service Representative interacts with internal customers to provide information and to resolve technical inquiries and issues. If you meet the qualifications listed below – Apply Now!

Responsibilities for the Customer Service Representative Position include but are not limited to the following:

Confer with internal customers in person to resolve technical inquiries, including hardware and software issues
Keep records of internal customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve internal customers' problems.
Obtain and examine all relevant information to assess validity of technical issues and determine possible causes. Use that information to gain resolution of issue.

Candidates must meet the following requirements for consideration:

High School Degree
6 Months Technical Customer Service Experience

Significant hardware/software experience with PC's, Laptops and printers
Strong knowledge of Windows XP/Vista/2007/2008

Ability to conduct research into software and hardware issues and products as required

Flexibility to work a non-traditional schedule
Ability to pass a criminal background check (no theft or violence)
Ability to work in a team environment.
Ability to prioritize effectively and to perform proactively.
Excellent oral and written communication skills.

This is a temporary opportunity

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment may include:

Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
Paid Holidays - Selected paid holiday, based on accrued hour requirements
State-of-the-Art Career Center - Training and resources available for all employees

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