Adecco is currently recruiting for our client in Phoenix, AZ. This is a great temporary to permanent opportunity with a top-rated wireless provider. We are searching for multiple professional, dedicated, and enthusiastic customer service representatives to join this call center! The ideal candidate will have previous experience in a retail or call center sales environment!

Responsibilities:

* Provides superior customer service
* Strives for one-call resolution.
* Answer, close, and process inbound sales calls.
* Demonstrate positive and cooperative behavior with customers and coworkers.
* Meets productivity, quality, and punctuality standards.
* Review and explain invoices, service and equipment features, and account balance.
* Appropriately apply adjustments and credits.
* Troubleshoot and solve service and equipment issues.
* Promote and add new and current services and features.

Requirements:
* 1-3 years of previous retail/call center sales experience.
* Have 2 years exceptional customer service experience.
* High School Diploma or GED
* Knowledgeable with Windows & MS Office.
* Be able to sit for 8 to 10 hours.
* Possess excellent verbal & written communication skills.
* Be able to multi-task & explain issues in simple terms.
* A basic understanding of cellular phones and the cellular industry is preferred but not necessary.

If you meet these qualifications, please apply online and call 480.831.1131 to speak to the Tempe Recruiters today!