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Job Summary
Call Center Customer Service Rep
Location: East Syracuse, NY Category: Call Center & Customer Service
Status: Temporary/Contract Reference: US_EN_1_025308_9558155
Posted: April 08,2014 Salary: $10.50 - $11.50 Hourly

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Adecco Employment Services has long term contracts for Call Center Representatives for an in-bound customer service and support team! Qualified candidates will have good typing abilities at least 45 wpm and excellent communication skills. Answer a high volume of consumer inquiries in a courteous and efficient manner - Average talk time per call is 3 minutes, with an additional 30 seconds for any data entry that was not completed on the call. In a regular 8 hour shift, a seasoned representative can handle as many has 120 calls per day!

. Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the qualifications listed below – Apply Now!
Responsibilities for Call Center Representatives include but are not limited to the following:
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.




If you are already registered with ADECCO, please call us at 315-461-1270 to be considered for this assignment. If you have not submitted your application, please go to www.adeccousa.com and click on "apply now" to submit your qualifications and resume. Once submitted, please call us to review.



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