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Technical Support - Open Recruit on 9/3 from 9am-11am, 1330 Lexington Avenue job in Rochester, NY

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Job summary

Technical Support - Open Recruit on 9/3 from 9am-11am, 1330 Lexington Avenue
Location: Rochester, NY Category: Call Center & Customer Service
Status: Direct Hire Reference: US_EN_1_025315_10591689
Posted: August 29,2014 Salary: N/A

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Job description

Job Description:

The position is for a Help Desk Support Technician who will provide level 2 technical support for a premier customer. The individual will be responsible for answering and placing calls, emails, chat, website or remote sessions involving accurate diagnosis of customers’ technical issues. It will be imperative that the technician is well informed and trained in current technology as well has exhibit excellent customer service skills.

Skills include:

· Navigate and update several screens and applications with little to no errors

· Handle inbound calls from customer in a professional manner

· Understand tiered pricing plans and recognize beneficial up sell opportunities for the customers

· Available for periodic overtime

Job Duties:

· Troubleshoot and support various devices including but not limited to: iPad, Kindle, iPhone, Galaxy, Blackberry, Android, Xbox 360, Wii and Playstations

· Setup new computers networking, email, and file transfers

o Configure printers, routers, scanners, Multiple PCs

· Removing viruses and malware

· Repairing issues with operating systems, including conflicts with drivers

o Updating operating systems

o Organizing files and folders, defragmenting hard drives

· Organize Security software setting

Hours can range anywhere from 8AM - 11PM Mon-Sat, 9AM - 7PM Sunday

PLEASE COME TO OUR OPEN RECRUIT ON 9/3 FROM 9AM - 11AM AT:
Adecco
1330 Lexington Avenue
Rochester, NY 14606

Pay: $11/hr.



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