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Customer Support - Fraud Department job in Austin, TX


Job summary

Customer Support - Fraud Department
Location: Austin, TX Category: Call Center & Customer Service
Status: Temporary/Contract Reference: US_EN_1_027673_10662849
Posted: September 16,2014 Salary: $14 Hourly

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Job description

Adecco is currently recruiting for Fraud Prevention Specialists to work with one of Austin’s most influential Technology Companies in their fraud department.

Multiple shifts available with great hours and pay (some OT may be required) All candidates must be able to pass background check and provide an updated resume.

Fraud Prevention Specialist

Job Description:
We are looking for fraud prevention specialist with excellent analytical skills and extensive knowledge of best practices for order exception management. This role will contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any payment processing issue in a timely manner.

- Reviews and Analyzes simple – complex blocked Card Not Present orders to detect fraudulent orders, determining appropriate next steps
- Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary
- Analyzes, identifies, and communicates trends from exception reporting
- Reviews credit issues and processes as necessary
- Researches and resolves Card Not Present chargeback disputes
- Represents the company with customers and partner organizations
- Identifies, innovative ideas to improve the customer experience
- Achieves or exceeds performance and productivity goals

Required Skills:

• Analysis and Problem Solving Skills
• Decision Making and Sound Judgment
• Strong Written and Verbal Communications
• Detail Oriented
• Flexibility to work within all hours of operations on a 7-day schedule
• Team player

If you are interested in these positions, please apply now! This customer will be conducting interviews over the next week.

Adecco is a leader in recruiting and workforce solutions with more than 900 offices in North America. We offer employment opportunities at any stage in your professional career. Adecco offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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