BILINGUAL-ENG/SPAN


Summary: Responsible for responding to client inquiries regarding accounts, products and procedures.

Essential Duties and Responsibilities:
- Responds to client inquiries regarding accounts, products and procedures.
- Completes service transactions according to defined procedures using specialized pc based software.
- Resolves problems identified by the client.
- Generates and completes new sales transactions (e.g., communicates add-on product/service information to existing clients, answers client questions regarding the nature and purpose of add-on products, sends product information/materials to client).
- Performs other related duties.

Experience in a fast paced manufacturing industry a plus!

Bilingual a plus!

Must Include Resume reflecting all customer service/data entry skills.

1-2 years experience in a customer service-related position with at least one year of inbound call center experience required.

General knowledge of PC/Windows environment - General knowledge of telephone etiquette - - Skill in data entry - to analyze and solve problems - Ability to project a positive image on the telephone - Ability to communicate effectively both verbally and written.