Adecco is currently assisting a local client in their search to fill an Inbound Customer Service Representative job in Greenville, SC. This is a temporary to hire opportunity. As an Inbound Customer Service Representative you will be responsible for assisting with research work as needed, particularly with information gathering; respond to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues; Resolves problems immediately within authority, defers for additional research or forwards to supervisor or
dispute resolution as needed.
Apply Now if you meet the qualifications listed below!
Responsibilities for this Inbound Customer Service representative job include:
*Performs variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.
*Ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.
*Refers more complex questions to more experienced personnel. Assists with research work as needed, particularly with information gathering
*Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
*Resolves problems immediately within authority, defers for additional research or forwards to supervision or
dispute resolution as needed.
*Refers Customer disputes to research area.
*Processes Customer mail/Email, website, fax and other correspondence.
*Maintains updated Customer account information.
*Consults more experienced Customer Service personnel with problems and questions.
*Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.
*High school diploma or its equivalent
*Customer Service Skills, including ability to deal professionally with Customer issues, problems and questions
*Research skills with the ability to identify and evaluate relevant information
*Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
*1-2 years experience with Microsoft Office
*1+ years experience in Customer Service
*Bilingual French/Spanish is preferable
No sales required, all inbound customer service. Shift is 9:00 AM - 1:00 PM plus Saturday. Must be available to work a variable schedule which may include nights and weekends.
Training class begins 8/11/14.
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.
Click on Apply Now to be considered for this Inbound Customer Service Representative job in Greenville, SC or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled