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Part Time Customer Service Representative job in Roanoke, TX

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Job summary

Part Time Customer Service Representative
Location: Roanoke, TX Category: Call Center & Customer Service
Status: Temporary/Contract Reference: US_EN_2_011995_369063
Posted: October 13,2014 Salary: N/A

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Job description

Adecco is currently assisting a local client in their search to fill several Part Time Customer Service Representative jobs in Westlake, TX. This is a 6 Month contract opportunity. As a Customer Service Representative you will be responsible for handling approximately 60+ calls on average daily; Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. Apply Now if you meet the qualifications listed below!


Location: Westlake, TX
Hours available: 20-25 hours between the hours of 7a-7p (part time)
Contract: 6 month contract position
Pay: $ 12.50 per hour



Responsibilities for this Part Time - Customer Service job include:

Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.
NO SALES. You will receive, respond to and process customer telephone inquires regarding mortgage real estate issues in a high volume call center.
Handle approximately 60+ calls on average daily.
Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.
Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.
Create and foster a great customer service experience.
Interfaces with customers to resolve related customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.

Qualifications:

High School diploma or GED Required
1-2 years experience working in an office environment
Must have computer experience
1-2 years of data entry experience
Must be able to work in a fast paced environment
Previous call center experience is a PLUS

Training Information (VERY IMPORTANT)

Must be able to attend training from 8a - 5p the first two weeks (Sept. 22 - Oct. 3). The training schedule for the next five weeks is 11:30a - 4:30p (Oct. 6 - Nov. 7).


Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


Click on Apply Now to be considered for this Part Time - Customer Service job in Westlake, TX or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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