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Bilingual Customer Service Representative / Helpdesk job in TAMPA, FL

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Job summary

Bilingual Customer Service Representative / Helpdesk
Location: TAMPA, FL Category: Information Technology
Status: Temporary/Contract Reference: US_EN_2_011995_367735
Posted: July 25,2014 Salary: N/A

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Job description

Adecco Group, a world leader in the recruitment of financial and banking professionals is hiring for a Bilingual - CSR/Help Desk on a 6+ month assignment with a top banking client in Tampa, FL.

Position Details:
Position: Bilingual Customer Service Representative
Pay Range: Starting at $12.00 per hour.
Location: Tampa,FL - 33610
Shift: Mon – Fri (possible overtime)

Bilingual Customer Service Rep / Help Desk Job Description:
-Handle transactions/inquiries and answer customer questions.
-Must be able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer.
-Must have the knowledge to answer most client questions or be able to refer them to the people that do have the answers.
-May offer products that the customer could utilize based on call subject.
-Solid communication skills to calm angry customers by listening to them, then leading them to the solution that best works for them.
-Able to work customers e-mail and tickets between calls.
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Bilingual Customer Service Rep / Help Desk Candidate Requirements:
-High School diploma or Equivalent.
- 2+ years Help Desk Experience.
-Must be Bilingual in English and Spanish.
-Must be able to provide a writing sample.
- Proficient with Office software.
- Solid oral and written communications skills
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If you are interested in this opportunity, please apply online at www.adeccousa.com.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.






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