Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for a Telecom Manager on a long term contract opportunity with a leading company in Washington, DC.

In this position, the successful candidates will need to be an experienced Telecom Manager that will be responsible for all telecommunications systems and services across the customer's locations and will manage a team of telecommunication internal and external professionals. The ideal candidate for this position will possess knowledge and experience in deploying and managing enterprise data systems, voice systems, contact center infrastructure, and should have both technical and managerial experience in these areas. Candidate will ensure the development and maintenance of engineering methodologies, project planning, resource planning, and operation relationship with service providers as well as internal and external service level agreements.

Responsibilities:


Evaluating, recommending, planning and installing data, voice, and contact center solutions
Reviewing, executing, and managing the preparation of RFP/RFI documents and the vendor selection process
Providing status updates of all department projects to various business units and senior-level management
Ensuring network support, documentation and process controls are maintained
Manage telecom carriers and service providers to meet or exceed service level agreements, price, response time, metrics tracking, reporting and other contract requirements
Evaluating new products and vendors while staying current with industry developments, research, trends and technological advances
Ensures methods and tools are followed for the troubleshooting and researching of problems. Ensures root cause and corrective action processes are followed. Ensure the measuring of infrastructure performance (Incident Management, Performance and Availability, Telecommunication Management) is followed
Manage service provider relationships, managing commitments, licensing agreements, maintenance & support agreements, and maintaining the Redcross interests and compliance for cost effective telecommunication infrastructure product management
Participate in service restoration teams that address service outages 7 x 24, and make certain that root causes and corrective actions are identified and acted upon for every outage.
Manage budgets (capital and expense) and the acquisition of equipment, maintenance and services, with a critical eye toward cost management
As appropriate, participate in the periodic audits of retained and outsourced Telecommunication infrastructure designs to ensure compliance with ARC Telecommunication infrastructure standards
Supervise the Red Cross telecommunications staff, and make sure that they are competent, productive and performance driven in the following areas: service delivery, quality, and supplier management methods, new technologies, and other areas that improve the telecom service delivery processes and promote professional growth

Qualifications:

Bachelors degree in Information Systems or related discipline preferred. A minimum of 10 years relevant experience, especially in managing and engineering of telecommunications with experience supporting a highly complex network environment. More than 10 years supervisory experience with demonstrated high performance for staff development. Excellent interpersonal, management, organization, presentation, and communication skills. Must be able to review vendor statements of work (SoW) and provide valuable feed back to the organization. Previous experience working in an outsourced environment and formal Continuous Improvement experience (e.g. ITIL, COBIT, Six Sigma) is preferred.

Responsibilities:

· Evaluating, recommending, planning and installing data, voice, and contact center solutions
· Reviewing, executing, and managing the preparation of RFP/RFI documents and the vendor selection process
· Providing status updates of all department projects to various business units and senior-level management
· Ensuring network support, documentation and process controls are maintained
· Manage telecom carriers and service providers to meet or exceed service level agreements, price, response time, metrics tracking, reporting and other contract requirements
· Evaluating new products and vendors while staying current with industry developments, research, trends and technological advances
· Ensures methods and tools are followed for the troubleshooting and researching of problems. Ensures root cause and corrective action processes are followed. Ensure the measuring of infrastructure performance (Incident Management, Performance and Availability, Telecommunication Management) is followed
· Manage service provider relationships, managing commitments, licensing agreements, maintenance & support agreements, and maintaining the customer's interests and compliance for cost effective telecommunication infrastructure product management
· Participate in service restoration teams that address service outages 7 x 24, and make certain that root causes and corrective actions are identified and acted upon for every outage.
· Manage budgets (capital and expense) and the acquisition of equipment, maintenance and services, with a critical eye toward cost management
· As appropriate, participate in the periodic audits of retained and outsourced Telecommunication infrastructure designs to ensure compliance with the customer's Telecommunication infrastructure standards
· Supervise the customer's telecommunications staff, and make sure that they are competent, productive and performance driven in the following areas: service delivery, quality, and supplier management methods, new technologies, and other areas that improve the telecom service delivery processes and promote professional growth







Qualifications:
Bachelors degree in Information Systems or related discipline preferred. A minimum of 10 years relevant experience, especially in managing and engineering of telecommunications with experience supporting a highly complex network environment. More than 10 years supervisory experience with demonstrated high performance for staff development. Excellent interpersonal, management, organization, presentation, and communication skills. Must be able to review vendor statements of work (SoW) and provide valuable feed back to the organization. Previous experience working in an outsourced environment and formal Continuous Improvement experience (e.g. ITIL, COBIT, Six Sigma) is preferred.

If you are interested in this opportunity or other opportunities available through Adecco Engineering and Technical, please apply online or email directly to jack.pandolfo@adeccona.com.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer.