Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening on a contract to perm opportunity for a Help Desk Analyst with a leading company in Birmingham, AL


The Help Desk Analyst is a primary systems support position focused on delivery of professional services to hosted datacenter clients. Responsibilities are directed toward advanced system software such as VCenter and networking products as well as server/network hardware, environmental support, project documentation and procedures.

Duties and Responsibilities:


Respond to alarm/trouble conditions within the Network Operations Center.

Troubleshoot the customer’s network and escalate to engineering and/or management.




Maintain knowledge of troubleshooting procedures and escalation paths.

Maintain appropriate records and documentation on service work performed and ensures timely communication to supervisor of service order status and potential issues.

Follow up on tickets at pre-defined intervals until resolved.

Ensure that problems are corrected within identified performance targets.

Excellent customer service and verbal/written communication skills are a requirement.


Requirements:




Experience troubleshooting Desktop and Laptop PC’s. A+ Certification is preferred.



Experience with basic network troubleshooting. Net+ Certification is preferred.

Experience with call center technology and reporting

Experience guiding end users through troubleshooting over the phone

Strong background in communication networking including Broadband, VPN, and Broadband routers.





If you are interested in this opportunity or other opportunities available through Adecco Engineering and Technical, please apply online or email your current resume to greg.eudaley@adeccona.com for immediate consideration.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services.

Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.

We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer.