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Customer Support Engineer job in Morrisville, NC


Job summary

Customer Support Engineer
Location: Morrisville, NC Category: Information Technology
Status: Temporary/Contract Reference: US_EN_2_108165_254758
Posted: June 04,2014 Salary: N/A

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Job description

Adecco Engineering and Technical is currently hiring for a Customer Support Engineer. This is a three to six month contract for a Customer Support Engineer. This job is located in RTP, NC. The ideal candidate for this job will have experience with providing second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams and other Technical Assistance Center engineers. Duties will include but not be limited to: Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. Assists customers in troubleshooting hardware/software related issues on various platforms. Provides technology/product training and intellectual property material as required. Acts as focal point for large account network problem resolution. Effectively utilizes moderate to complex lab setups to recreate and solve problems. Submits complete and correct bug reports in area of expertise. Interacts across TAC teams and development teams at peer level.

Customer Support Engineer position has the following responsibilities:

Ability to handle critical customer issues/problems.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Ability to work effectively with and provide guidance to other members of the work group.
Ability to determine root cause and resolution for previously unknown problems.
Ability to communicate effectively both verbally and in writing.

Required Skills:

CCNA required, CCNP or Written-CCIE certification is preferred, full CCIE desired.
Routing/Switching - Strong analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
Candidate must have at least 2 years of Networking industry experience and knowledge, products and protocols.
Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS,
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2+ years related experience

If you are interested in this Customer Support Engineer in RTP, NC. then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to If you have questions about the position please contact James Trevino at 512.823.2380 or

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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