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Support Engineer job in Durham, NC


Job summary

Support Engineer
Location: Durham, NC Category: Information Technology
Status: Temporary/Contract Reference: US_EN_2_108165_256467
Posted: August 13,2014 Salary: N/A

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Job description

Adecco Engineering and Technical has a current job opportunity for a Support Engineer in Durham NC.

This NMS Support Engineer position has the following responsibilities:

--Analyze, use and configure network management applications for medium to critical complexity
--Phone/email/fax consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis.
--Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.
--Provide systems product training and mentoring to other CSE''s and assist in problem resolution where required.
--Utilize test equipment and configurations in CSE lab for simulations of real problems.
--Escalate systems and problems to appropriate internal resources and resolve on a timely basis.
--Accurately and completely document problems and solutions on case notes and bug reports.
--Utilize ongoing knowledge of supported management products in order to resolve issues and problems and ensure accurate information is communicated.
--Complete projects which improve the support processes as assigned.
--Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.


* Typically requires BS in CS or EE or equivalent plus 4-7 years related experience
* 1+ years exposure to unix
* 1+ years network management experience
* 1+ years exposure to networking products and protocols
*Strong SNMP Skills
* Ability to communicate effectively both verbally and in writing
* Ability to work with cross-functional teams
* Ability to determine problems and deliver known solutions
* Ability to work effectively with and provide guidance to other members of the work group


* Network Management Product Knowledge of any or many of the following (CiscoWorks, CNR, NAM, HP Openview or Concord)

Desired skill sets are associated with the following certifications or technologies:


* RHCS, MCSE, Sun System Admin, Sun Network Admin, Sun Security Admin, Java, Unix, Perl

* CCIE desired

To be considered for this position, please use the "apply now" button to submit your resume. If you have questions about the position please contact Austin Greene at

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