Customer Service Rep job in City Of Industry, CA

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Job summary

Customer Service Rep
Location: City Of Industry, CA Category: Call Center & Customer Service
Status: Temporary/Contract-to-Hire Reference: US_EN_1_025080_10135973
Posted: April 17,2014 Salary: $15 - $15 Hourly

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Job description

Inbound Call Center Experience Strongly Perferred. Ability to qualify and sell customer. Strong customer service and computer skills, proficient using Outlook, Word, Excel. Produce quotes for charter services received via email/fax/phone, using the analytical and methodical approach provided. Ability to prioritize work. Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor. Making out bound sales calls to solicit new business, and reaches out to existing customers to grow business. Treats each customer/caller with courtesy, dignity, and respect privacy. Meets or exceeds established performance requirements. Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals. Documents trip authorization according to procedures. Remains knowledgeable of all policies and procedures. SAP experience is a PLUS.



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