Business Systems Analyst - Senior
Business Analyst (SFDC ¿ Senior or Staff Analyst IT)
Senior Business Analyst will join the Global SFDC/CRM team as an individual contributor to support the CRM applications for the field sales, internal sales operations, and marketing business functions. The candidate must have extensive experience as a Business Analyst/Project manager with exceptional business systems analysis, project management, writing and listening skills and is able to work independently once provided direction and objectives. This role will be working with the Business users to document business requirements and lead IT team members to configure, design, and deliver solutions that enable sales automated processes and support the execution of Customer Relationship Management strategies. Responsibilities include:
¿ Works closely with the business functions such as field sales, sales operations, marketing, sales management to create ongoing enhancements and capabilities.
¿ Document business requirements, develop project plans, and lead/execute on the implementation plan
¿ Identifies and evaluates best practices related to the use of tools both internally and externally and makes recommendations to management for incorporation into existing tool functionality.
¿ Conducts ongoing Webinars and computer based training of newly developed enhancements and capabilities
¿ Stays abreast of the trends in technology in support of CRM.
¿ Designs and develops configurations and custom applications in a sandbox environment.
¿ Tests and validates functionality and integrity of the changes before moving to production.
¿ Ensures systems work optimally together in a seamless fashion
¿ Incorporates industry standard user interface design that is intuitive, simple and easy to use.
¿ Designs data integrity protocols to prevent data entry errors to ensure data quality.
¿ Bachelors degree or equivalent industry experience in healthcare, business, computer science, education, or other relevant field.
¿ 5 ¿ 7 years of relevant experience
¿ SFDC experience
¿ Experience having project managed complex, global projects. PMP certification is a plus.
¿ Salesforce.com experience required with system administrator certification a plus.
Additional Job Details: ¿ Detailed understanding of and experience with Salesforce.com CRM as well as other cloud applications such as BigMachines. Production and sandbox design and development experience is required; prefer experience configuring and supporting other Salesforce.com AppExchange applications. ¿ Experience having worked functionally across the organization to ensure global alignment on the use and impact of any changes in Salesforce and supporting systems. ¿ Understands system infrastructure, and master data models. Experienced in migration of design and data elements from sandbox to production. ¿ Experience having led complex systems projects and project groups. ¿ Strong interpersonal skills with the proven ability to lead cross functional teams ¿ Strong verbal and written communication skills ¿ Ability to liaise at all levels under pressure. ¿ Strong training and technical presentation skills. ¿ Working knowledge of Agile software development methodology. ¿ Demonstrated ability to multi-task and prioritize in a fast-paced environment. ¿ A Certificate in any of the following is a plus: Business Analysis, Systems Analysis, Salesforce.com, Bigmachines. ¿ Cloud9 Analytics, Big Machines, Eloqua, Xactly Incent, Calidus and
Varicent knowledge a plus
Pay Rate: $65 - $69 per/hr
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