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Client Service Manager - Recruiter - Staffing
Provides consultative support and guidance directly to clients that require centralized service solutions for their temporary workforce program. Acts as the single point of contact for customers and manages the administration of processes, adhering to service level agreements, and order management. Responsible for building strong relationships with large national account client contacts and partnering with local recruiting offices to formulate strategies for program retention and sharing of best practices to ensure client growth in both sales dollars and gross margin. Works under general supervision. Minimal travel required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drive order fulfillment for clients with temporary staffing needs
Builds and fosters relationships directly with clients and local recruiting offices.
Acts as the face of Adecco and point of contact for the customer for all order and assignment needs.
Builds lasting relationships with customers including end user clients, MSP or VMS.
Makes recommendations to the field branches on how to improve their submittal acceptance and increased order fulfillment.
Manages order escalation and provides recommended solutions and strategies to improve field service delivery and order fulfillment.
Coordinates and consults with hiring managers to better understand clients’ needs and provide clear direction to the servicing branches.
Provides Account Managers and branch staff with feedback, reporting data, and overall best practices with local branches.
Shares best practices with team members and branch staff to improve overall order management results and service delivery
Ensures compliance with all contractual service level agreements, order fulfillment, and Adecco policies, and procedures.
Communicates areas of opportunity needed to enhance and improve branch and centralized operations, and service delivery to customers.
Bachelor’s degree in related field or equivalent experience desired.
Minimum two years experience in recruitment services delivery, fulfillment environment, and software tools strongly preferred.
Thorough knowledge of recruitment services, including operational processes, standards and procedures related to recruiting, interviewing, placement, payroll/billing, and front office systems and tools.
Strong analytic and decision making skills, strategic and independent thinker.
Strong customer service skills, excellent one-on-one communication skills, and ability to develop internal and external relationships with clients and branch staff to create successful partnerships.
Knowledge of MS Word, Excel, PowerPoint and E-Mail applications required.
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