By Michael Beygelman
As seen in HRO Today magazine
A buyer calls the service provider selection process an RFx, sourcing cycle, market analysis, preliminary fact finding, discovery and a host of other colorful names that essentially mean the same thing to a service provider: the salescycle. Lengthy sourcing cycles are more costly to buyers and service providers alike. Yet, by no means are these concerns new to outsourcing, so historical lessons learned and common sense should be employed in governing the sourcing cycle timeline.
Some recruitment process outsourcing (RPO) initiatives, particularly smaller ones, have more exposure to lengthy sourcing cycles that could potentially erode cost savings or make some service level agreements (SLAs) nearly unattainable. Perhaps this helps to partially explain a low level of satisfaction some customers experience after outsourcing recruitment.