Case study: Reimagining our approach to delivery

Adecco’s experts transform our customer’s hiring process


Our customer needed an innovative solution to address order fulfillment challenges. After extensive analysis and process mapping, we identified gaps in their current program.

This fall, we started by looking at their job postings, and found the following:

  • Identified the need for additional marketing initiatives to drive higher visibility in the marketplace
  • Designed shift-specific job posting for a targeted candidate pool
  • Developed a tailored hiring process to drive efficiency toward hiring targets
  • Implemented a direct send model to eliminate time gaps and increase speed to hire
  • Added process, technology, and human touch points where needed

 Our plans for improvements included restructuring their governance model and establishing them with a team of Adecco industry experts (who boast 90 years of combined experience) in customer success, operational excellence, and centralized delivery. Our results?

From our customer: “We actively provide feedback to all suppliers, and we are impressed with Adecco’s commitment to quick action on this feedback. Your efforts are noticed by our leadership team and the results have been impressive and appreciated.”

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