Case Study: Remote Hiring to Drive Candidate Attraction

Challenge

With increased business needs and social distancing requirements, our customer, a leader in the e-commerce industry, needed to hire remote call center agents. Adecco created customized recruiting and onboarding plans to accommodate both on and offsite work accommodations, training requirements and equipment distribution.

Our Approach

Our team at Adecco analyzed compensation data and talent supply across the nation to advise on optimal locations for virtual workers. We leveraged market analytics to expand potential candidate population of fully remote workers. Additionally, we developed custom virtual screening assessments to identify quality talent with critical soft skills and attributes. These strategic solutions allowed us to implement enhanced associate care and engagement programs, which resulted in impressive training graduation rates exceeding SLA requirements.

Every day at Adecco, we consult with our clients and offer solutions to ensure every client maximizes their chances for success.

Now it’s your turn. Contact us and tell us about your staffing needs.