Account Coordinator

  • Location
    Atlanta, Georgia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Key Responsibilities

Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
Educates dealers on all Manheim products and services
Investigates, troubleshoots, and resolves customer problems and issues
Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
Follow- up as necessary
Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, and work with account

Change & Innovation

Clarifies and understands the broader purpose of one’s own work
Generates innovative ideas and solutions to challenges/opportunities
Identifies ways to streamline and/or improve work processes
Adapts in the face of ambiguity or uncertainty
Embraces changes affecting one’s area

Customer Focus

Incorporates feedback from customers to improve customer service
Delivers impactful, timely solutions that are meaningful to the customer
Follows up with customers to ensure problems are solved
Addresses customer needs by identifying the right people and resources from across the enterprise

Encourages people to draw on each other to work together effectively, within and across teams
Demonstrates “we versus me” thinking
Builds and cultivates relationship networks across the organization
Works cooperatively with people from diverse perspectives and backgrounds

Drives Results

Establishes realistic plans and work schedules
Identifies and leverages support and/or resources needed to carry out own work
Negotiates/re-negotiates priorities and competing demands for one’s time
Surface problems and removes obstacles in order to move the work forward in a timely manner
Takes the initiative to achieve high levels of productivity and quality

Shift: 9-5PM
Pay: $13.00/hr

  • Apply with Adecco

Reference number US_EN_2_022862_401792