Account Coordinator

  • Location
    Burbank, California
  • Job type
  • Salary
  • Category
    Creative & Marketing - Account Management

Role Description:

The Account Coordinator is vital to the order management department, and provides day-to-day support for an Account Manager(s). The Account Coordinator focuses 80% on fulfilling the customer’s orders and 20% with administrative tasks. The Account Coordinator’s main responsibility is to work with operations to ensure the customers' orders are fulfilled within acceptable OTD and defect free. Any Account Coordinator external communication is working with the studios and other content customers, receiving purchase orders and interpreting them, creating work orders to initiate work, researching assets and tracking assets.


Key Responsibilities:

1. Supporting the Account Manager(s).

  • Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems (HAL, Xytech or DL3), and Email/verbal communication for special cases and exceptions.
  • Daily identification of title/assets which are late or at risk of missing customer-specific SLA requirements. Proactive escalation of these issues to the Content Operations team, and monitor the resolution/delivery.
  • Coordinate with internal operations teams to ensure on time delivery of all customer deliverables. Set priorities according the daily work schedules and delivery SLA according the delivery schedule or PO.
  • Ensure all dates are correct for production scheduling and KPIs (due dates, and dates used for OTD)

2. Order Management

  • Source and track planning activities from Content Providers (Broadcast, Cable Network, Premiums, etc.), or Avails from Studios or PO from the customer  as necessary.
  • Enter all monthly orders for Customers in our internal asset management tracking system
  • Manage all orders in HAL, DL3, SharePoint or Xytech
  • Work with Operations and Account Manager(s) to ensure they have all asset required to process an order
  • Request missing asset required to fulfill an order
  • Escalate if any order is in jeopardy for being fulfilled on time 
  • Understand appropriate rate cards and the proper application if rates to orders
  • Facilitate correct and timely billing through billing department.

3. Content Acquisition (in some cases)

  • Coordinate all asset acquisition with content providers and third party labs for on time delivery of all titles in a customer’s schedule (order).
  • Track daily incoming assets, insure these are scheduled for delivery, due dates are correct in HAL
  • This includes Series Art, New Series Info and Category Mappings
  • Track missing asset that have not been received by checking various internal systems.
  • Alert content providers of any content not delivered
  • Advise Account Manager(s) of any content that may miss its start date due to late delivery.

  • Apply with Adecco

Reference number US_EN_99_025083_11696260