Account Coordinator

**Come Work For The World’s Largest Search Engine**

Adecco, the Global Leader in HR services, is partnering with our client and we’re looking for motivated leaders who love delighting customers and thrive in fast-paced, physical environments.

 

Job Title: Account Coordinator
Location: Palo Alto, CA
Length: 9-month contract
Pay Rate: $21-$28/hr.

 

Role Description
Coordinator will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of Health products.

Top Responsibilities:

  • Assists customers with pre-sales, order management, setup, deployment, and technical issues through email, chat, SMS, social media, and phone
  • Monitors product platform performance and activity levels and acts on anomalies
  • Logs all inbound and outbound customer events in a dedicated system
  • Interfaces with clinical partners to better understand support needs
  • Skill/Experience/Education
    Mandatory

  • 1+ years in customer service or business operations related positions.
  • 1+ years in clinical care (hospital, clinic, etc).
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong customer service orientation.
  • Multitasking and organization skills, with high attention to detail.
  • Ability to use critical thinking and logic skills to isolate and resolve technical issues.
  • Willingness to work a non-standard schedule
  • Desired

  • Previous experience working in a multi-tiered contact center.
  • Ability to operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
  • Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications.
  • High aptitude to learn and pick up new subjects, especially technology-related (hardware and software).
  • Ability to manage, reconcile, and incorporate input from multiple stakeholders.
  • Experience or interests in healthcare.
     
  •  

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled
    The Company will consider for employment qualified applicants with arrest and conviction records

    If you are interested in the above, please Apply Now!

     

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    The Company will consider for employment qualified applicants with arrest and conviction records

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_025107_1594174