Account Manager

New
  • Location
    Lisle, Illinois
  • Job type
    Contract/Temp to Hire
  • Salary
    $19.00/Hour
  • Category
    Call Center & Customer Service - Customer Service

New Account Manager role for our National Client Available Now! Seeking experienced Excel user with SAP experience required!

Supports CSR Roles by processing various data entry activities in SAP and CIC (Expedite System), report generation, spreadsheet creation and data manipulation, web site activity uploading and down loading data and reports, general support of basic CS functions and activities.


1. Manages pre-order activity. Receives direction from CSR team members to review, confirm and/or correct data relative to new incoming customer PO?s. Confirms pricing, MOQ, SPQ, and other data points to insure accuracy of document. Reviews discrepancies with Account CSR as needed or directed. Navigates effectively through website to assist CSR?s in gathering relative data on an as needed basis.
2. As directed by the CS Team will support updating order changes in SAP system. Will compile data reports on schedule agreement activity from the SAP system for review by CSR. Will review various department reports as directed CS Team, Supervisors and Managers to identify orders for follow up or support by CSR.
3. Post-order activity. As directed by CS Team will generate various post order activity documents or compile data in spreadsheets for review by CSR?s. Documents could include but not be limited to d-notes, tacking information and status, etc.
4. Works closely with all CS team members to understand support requests and carries them out in a timely and efficient manner. Reviews and analyzes complex data to support CSR activities with the CSR?s assigned accounts
5. Attends and participates in team meetings as needed to support CS Team activities; offers input and interacts with team members.
7. Attends departmental trainings and keeps current on procedural updates as needed. Suggests opportunities to streamline or automate procedures related to their assigned activities and functions.
9. Performs other related duties as assigned by management.

Supports CSR Roles by processing various data entry activities in SAP and CIC (Expedite System), report generation, spreadsheet creation and data manipulation, web site activity uploading and down loading data and reports, general support of basic CS functions and activities.


1. Manages pre-order activity. Receives direction from CSR team members to review, confirm and/or correct data relative to new incoming customer PO?s. Confirms pricing, MOQ, SPQ, and other data points to insure accuracy of document. Reviews discrepancies with Account CSR as needed or directed. Navigates effectively through website to assist CSR?s in gathering relative data on an as needed basis.
2. As directed by the CS Team will support updating order changes in SAP system. Will compile data reports on schedule agreement activity from the SAP system for review by CSR. Will review various department reports as directed CS Team, Supervisors and Managers to identify orders for follow up or support by CSR.
3. Post-order activity. As directed by CS Team will generate various post order activity documents or compile data in spreadsheets for review by CSR?s. Documents could include but not be limited to d-notes, tacking information and status, etc.
4. Works closely with all CS team members to understand support requests and carries them out in a timely and efficient manner. Reviews and analyzes complex data to support CSR activities with the CSR?s assigned accounts
5. Attends and participates in team meetings as needed to support CS Team activities; offers input and interacts with team members.
7. Attends departmental trainings and keeps current on procedural updates as needed. Suggests opportunities to streamline or automate procedures related to their assigned activities and functions.
9. Performs other related duties as assigned by management.

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Reference number US_EN_1_023029_11867245