Account Manager


Job Summary:

  • Manage business relationships with assigned customers per rules of engagement and will serve as the customer’s single point of contact for all communications outside of routine production planning and project management. The Account Manager (Customer Service) leads and coordinates the response to customer queries involving service levels, Quality Release status for commercial product, shipping issues, customer owned inventory, monthly inventory reconciliation and calculation of applicable consumption credits, etc.
  • Work with production planning, manufacturing and quality to identify and resolve issues that impact order fulfillment and customer satisfaction.
  • Responsible for working with Inventory Control Coordinator (Materials Management) in the disposal and invoicing for excess / obsolete inventory as identified by the Inventory Control Coordinator or Production Scheduler
  • Responsible for working with Finance and Materials Management to resolve payment disputes, creating SAP Sales Order for invoicing both routine and special charges, as well as specific project related expenses. This position is accountable for maintaining the customer specific pricing conditions in SAP.
  • Responsible for using an advanced knowledge of SAP and Excel to respond to customer specific requests for information and raise customer satisfaction. This position requires the ability to develop queries in SAP and create analytical spreadsheets for short and long term solutions.
  • This position deals directly with customers at all levels of the organization.
  • A high degree of accountability and decision making is required to perform this role effectively.
  • Job Responsibilities:

  • Liaison between customer and operational departments within FAREVA in support of existing business operations.
  • Manages prioritization and timely resolution of customer queries and requests
  • Communication of logistics and production issues
  • Lead / Participate cross-functional teams as needed to improve customer satisfaction
  • Request CoA / MSDS and other documents as required
  • Notification of site management of critical customer issues.
  • Consult with QA on release status of commercial product.
  • Assist Inventory Control Coordinator in resolution of inventory discrepancies.
  • o As required participate in inventory / component change meetings

    o As required follow up on material creation / BOM / Spec Revisions

    o Creation of monthly inventory consumption credits

  • Coordinate destruction process of obsolete inventory with customer:
  • o Generate quote for material and destruction costs.

    o Provide destruction documentation as required by customer.

    o Generate and distribute invoice to customer for material and destruction services.

  • Create quotes for sale of non-commerical material to customer, monitor response and receipt of purchase order (PO)
  • o Upon receipt of PO determine proper invoice method, create a SAP Sales Order.

    o Create and distribute FN-11 to effect shipment.

  • Assist Inventory Control Coordinator in the performance of on-site inventory audits.
  • Create and maintain, in SAP, pricing conditions for commercial products as described in Financial Control # 14
  • Update sales orders ensuring that shipment of product is priced properly.
  • Utilize SAP SD to generate Sales – Service Orders for regular monthly expenses related to such items as:
  • o Plate and Die Expenses

    o Tailgate Samples

    o Pallet Consumption

  • Utilize SAP SD to generate Sales-Service Orders for Project related expenses – as notified by Project Managers
  • Investigate and resolve customer invoice related issues:
  • o Issue credit/debit requests to FIN as required.

    o Cancel Invoices as required.

    o Assist FIN in the creation of corrected invoices

    o Coordinate the communication of Returns order and/or credits needed

  • Responsible for updating and maintaining customer specific data in various SAP Modules.
  • o SAP SD – Review Sales Orders – Pricing confirmation

    o SAP SD – Create and update Pricing Conditions as needed.

    o SAP SD – Review and add applicable service fees (Ex. Split Lot Fee)

    o SAP SD – Customer Master Creation & Update (Sales / FIN)

    o SAP MM – Update Material Master records as needed


    Education and Experience:

  • Bachelor's Degree (Science in Business Administration, or similar preferred)
  • 10-15 years experience in an environment where the required experiences are gained (manufacturing environment preferred)
  • Skills and Abilities:

  • Superior oral and written communication skills
  • Extensive knowledge of SAP (IM/WM/SD) modules
  • Professional competency to represent with external customers
  • Ability to prioritize and resolve multiple tasks.
  • Involvement in decision/planning processes with upper management
  • Inventory Management
  • Production Operations (knowledge of plant operations)
  • Financial / Procurement (strong understanding of plant financial systems and costing)
  • Executing busines transactions with Customers (inventory or scheduling, etc.)
  • Mental capacity to work with complex data models
  • Working with contracts
  • Demonstrated ablilty to provide deliverables on time and accurately
  • Demonstrated working knowledge of Supply chain (inventory, sales and distribution)


    Technical Skills:

  • Ability to understand and apply contracts to business tranactions
  • The position requires a high level of analytical reasoning, intuition and critical thinking
  • Ability to interpret general business requests and develop analytical solutions utilizing SAP and Excel
  • Proficient with querries in SAP.
  • Proficient in Excel (including analytical functions) and Power Point
  • Excellent written and verbal communication skills
  • Capable of working with all levels of an organization
  • Ability to work in high stress environment.
  • Compensation and Benefits:

  • Competitive market-based salary; commensurate with experience
  • Excellent benefits package avail
    • Apply with Adecco

    Reference number US_EN_99_025405_1303681