Account Service Representative

Adecco invites you to apply for an Account Service Representative position with a client located in North Bergen, New Jersey. This is a temporary opportunity which will give you valuable experience working in the luxury retail industry. 

Responsibilities

  • Monitor and ensure product ships on time to wholesale clients, and/or manages any issues proactively.
  • Fulfill order flow and service requests to meet business units objectives.
  • Flawlessly executes all tasks to ensure profitability, productivity, and efficiency on the wholesale revenue cycle.
  • Maintain SarbanesOxley controls (SOX Compliance) as it relates to auditing, approval, and revenue protection.
  • Provide best in class service to all our customer contacts through ownership of assigned accounts and demonstrated proficiency of the business.
  • Act as a point of contact for our customers for any issue either resolving yourself or through working with other business functions.
  • Proactively communicate issues pertaining to his/her account both to the customer and to the relevant internal business partners Maintain and adhere to SarbanesOxley controls as it relates to the companys narrative on revenue protection, approval, auditing, and claims processing.
  • Attend market appointments as requested.
  • Meet with account and account executives to discuss general business issues as it relates to Service, Logistics issues, and chargebacks.
  • Support market activities that include order upload into SAP S4, order acknowledgement / order confirmations and resolution of any discrepancies.
  • Responsible for communication all order changes to customer and coordinate activities with accounts to ensure they are aligned with changes Review and maintain orders through the order management system from the time of receipt to the time of shipment.
  • Review orders to ensure accuracy in product assortment, quantity, pricing, and scheduled ship dates.
  • Ensure orders are prepared in advance for shipping; and ship on time.
  • Prevent leakage that will negatively impact the financial target of the division and the profitability of the business.
  • Execute pro forma invoices and track payments for cash in advance accounts Communicate order status to Sales / Operations Channel and/or Account.
  • Execute order changes based upon business / customer need.
  • Ensure no impact to revenue for month.
  • Monitor order to shipment flow to ensure timely shipping.
  • Negotiates order extensions due to tardiness of inbound and monitor order start ship and completion dates for specified accounts.
  • Liaison between shipping area and the account and/or Sales/Allocation team to solve any issues (cancel date, PO errors, response time of routing)
  • Provide support as it relates to returns, claims, generating return authorization, schedule pick up in partnership with 3rd party distribution centers, and providing instructions to account.
  • Develop weekly ship update for assigned accounts and ensure sales are reported accurately to meet the Sales Margin Inventory (SMI) for the currentperiod.
  • Provide information and analysis to support commercial activities sales order updates, shipment forecast.
  • Provide analysis as needed to support Sales Channel and/or other departments requests and resolve related issues.
  • Provide shipping documents to account 24 hours after shipment for EXW accounts
  • Provide post shipment support and assist in research as needed for shortages, overages and other claims.
  • Provide daily activity report(s) as needed by the business, leadership and/or account
  • Research and resolve returns and refusal problems with account Research chargebacks as they relate to individual account profitability
Requirements:
  • Ability to work in a fast paced, deadline driven environment
  • Order Book Management experience, including detailed understanding of the order, fulfillment, and invoice process.
  • Proactively identify problems before issues occur, identify the correct course of action, and understand impact on the order fulfillment cycle.
  • Proficient in Microsoft Suite (Excel, Word) and email applications
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills required.
  • Ability to work on an individual level as well as a team environment.
  • Able to develop credible and collaborative relationship with internal and external customers.
  • Ability to make timely, sound and effective decisions.
  • Ability to balance and adjust to competing and shifting priorities
  • Ability to provide creative solutions to business problems
  • Knowledge of SAP S4 is a plus
  • Understanding of logistics a plus
  • Multi lingual English (required) and one or more of German, Italian, French
For consideration click Apply with Adecco to submit your resume.

Equal Opportunity Employer Women/Minorities/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_177600_1198896