Account Specialist

  • Location
    Iselin, New Jersey
  • Job type
    Contract/Temporary
  • Salary
    $ 20 - $ 25 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client in recruiting for Account Specialists in Iselin, NJ. This is a temporary opportunity that requires 5+ years customer service experience. Successful candidates must be customer focused and must have excellent problem solving and analytical skills. 

 

Job Summary:

The Account Specialist is directly responsible for relationship management, accurate order processing and fulfillment, and customer retention of an account portfolio for Industrial and Healthcare customers. The Account Specialist serves as the primary point of contact for an assigned portfolio of accounts within a predefined region in partnership with respective field sales. This role will provide customer support by analyzing and processing orders; and responding to customer and field sales requests and inquiries. The Account Specialist will collaborate with cross functional business partners including Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best in class customer experience.

 

Job Responsibilities:

-Manage the order lifecycle process for all customers in assigned portfolio of accounts 

-Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers

- Monitor, report and document service complaints by clarifying customer complaints; determining root cause; identifying and explaining the best solution; expediting corrective action or adjustment and confirming resolution 

-Partner with field sales to oversee and manage the customer experience for an assigned region; soliciting and documenting customer feedback; identifying and reporting opportunities for improvement to leadership

-Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental

 

Qualifications:
-College degree preferred or equivalent experience Experience

-Excellent organizational and critical thinking skills

-Strong work ethic and customer service mentality

-Experience with Salesforce and/or Siebel CRM

-ERP experience;  Oracle and/or SAP

-Reporting experience

- Proficiency in MS Office.

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. 

 

Click on Apply Now to be considered for this Account Specialist opening!

 

Equal Opportunity Employer

 



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Reference number US_EN_99_028124_11944494