Admin Assistant Exception Resolution Specialist

  • Location
    Austin, Texas
  • Job type
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Administrative Assistant / Exception Resolution Specialist. This opportunity is working with one of our premier clients in Austin, TX.

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Position Title: Administrative Assistant / Exception Resolution Specialist
Location: Austin, TX 78717 (work must be performed on site)
Start Date: ASAP
Duration: 3 Month Contract with Temp to Perm possiblity
Wages: $13.50 per hour / Adecco W2

The Exception Resolution Specialist is responsible for electronic filing of exception documents. An exception document is a document that cannot be automatically filed and must be reviewed and filed by a resolution specialist. A specialist carefully reviews exception documents, consults the appropriate reference files, and files the documents after identifying exception reason.

The nature and scope of influence a position has on its area of responsibility/operation and its level of contribution. (List and describe the position’s key responsibilities in order of importance, and indicate the approximate percentage of time spent on the responsibility. For each, describe in simple terms what the job holder must do to accomplish the main purpose of the job and the amount of direction that is required to perform the job duties.)

1. Provide filing of exception policy documents – 70%
a. Communicate resolution by using templates or following standardized processes
b. Process backlog exception policy documents as needed
2. Manage work via carrier spreadsheets or other tracking methods – 10%
a. Identify and communicate volume/capacity risks prior to shift end
3. Participate in team meetings, when scheduled – 10%
a. Communicate issues to the Supervisor immediately to ensure swift resolution
4. Participate in other projects/activities as needed (i.e. onboarding new volumes, testing applicable systems, etc.) - 10%

Indicate the primary internal and external contacts with whom the position interacts on a regular and recurring basis, and the purpose/nature of the relationship. Who/For What Purpose:
Internal Company Communication
Client Teams Communicating Exception Filings, Answering Ad-hoc questions

Describe the position’s key responsibilities on how the role identifies, develops and makes improvements to new ideas, techniques, procedures, services, or products.
1 Work with Supervisor to identify area for improving standardized processes.
2 Identify technology related issues and escalation for prompt resolution
3 Position is required to maintain individual quality and productivity requirements
4 Must maintain excellent attendance and employee record

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Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

Important information: This position is being recruited for by Adecco’s Service Delivery Center, not you’re local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

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Reference number US_EN_2_022862_403071