Admin Assistant - Intermediate

  • Location
    Tampa , Florida
  • Category
    Office, Clerical & Administrative - Administrative Assistant
  • Job type

Adecco is currently assisting a local client in their search to fill Admin Assistant - Intermediate in Tampa, FL!
Apply now if you meet the qualifications listed below!

Essential Job Functions
1. Work effectively in a structured, production environment.
2. Adhere to daily schedules and assignments
3. Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
4. Verify and update patient information in the clinical information system.
5. When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns.
6. Contact patients to remind of appointments.
7. Contact patients to communicate special outbound call campaign messaging.
8. Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services.
9. Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs, (Pharmacy assistance programs, meals on wheels, LIS).
10. Document thoroughly all calls and actions taken within core systems.
11. Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills
§ High School Diploma or equivalent required
§ Two years experience in healthcare or customer service environment with direct customer contact
§ Ability to work effectively in a fast paced call center environment
§ Ability to adhere to daily schedules and duties
§ Ability to think critically
§ Ability to effectively de-escalate and resolve issues
§ Excellent listening skills
§ Excellent Customer Service voice and demeanor
§ Excellent telephone etiquette
§ Excellent oral and written communication skills
§ Excellent problem solving skills
§ Excellent demonstration of caring and compassion
§ Strong computer experience (data entry, screen navigation, keyboarding)
§ Strong desire to work with the elderly

Preferred Education, Experience & Skills
§ Familiarity with medical terminology
§ Familiarity with managed care
§ Medical office experience
§ Electronic Medical Record experience
§ Bilingual (English and Spanish)

What are the hours? (Training hours?) 8-5. This is a clerical position.

Will you be interviewing (face to face or phone). Face to face

Please confirm the worksite location –Tampa, FL 33609

What is the dress code? Business Casual, no jeans, sleeveless tops, or sandals.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_397903