Administrative Assistant

  • Location
    Batesville , Indiana
  • Category
    Office, Clerical & Administrative - Administrative Assistant
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Administrative Assistant role in Batesville, IN! Apply now if you meet the qualifications listed below!

Length: 3 months
Pay Rate: $15.00/hour
Start: 11/20/17

Responsibilities, Qualifications, & Details:

JOB SUMMARY: The Administrative Assistant provides exceptional customer service for Hill-Rom’s internal and external customers. The Administrative Assistant in the Clinical Information Services department is the primary contact for hospitals, rehabs, long term acute care and nursing home facilities registering for the annual International Pressure Ulcer Prevalence (IPUP) Survey.
The Administrative Assistant is expected to be the primary point of customer contact and answer basic questions about the IPUP Survey as well as process IPUP Survey registrations. The Administrative Assistant is expected to maintain a motivated, enthusiastic attitude in order to enhance customer satisfaction in a fast-paced and demanding work environment. The Administrative Assistant reports to the Clinical Information Analyst.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and needs.
• Answer customers’ basic IPUP Survey questions and provide information on expectations, processes and timelines.
• Responsible for answering incoming customer calls and emails and ensuring that customer inquiries and requests for information are managed in a timely manner with a high level of accuracy, customer service and follow through.
• Responsible for calling and emailing customers to obtain registration information.
• Identify issues and proactively initiate solutions, or elevate request(s) to Information Analysts for timely resolution.
• Work with CIS team members and Clinical Outcomes Managers on specific issues involving customers through to the resolution of those issues.
• Perform data input (web based, Access, Excel, etc) and manage departmental filing as needed.
• Assemble survey supplies for packaging and mailing.
• Must maintain daily and weekly individual and team metrics.



Qualifications
EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High school diploma or GED required
• Comfortable with the Microsoft Office Suite of products including Word, Excel, Access and Outlook
• Ability to communicate effectively via phone and email with internal and external customers
• Strong written and verbal communication skills required
• Strong organizational skills required
• High attention to detail required
• Ability to multi-task in a busy, fast-paced work environment
• An individual contributor who can work effectively in a team environment
• Exhibit a professional attitude and appearance



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins at patrick.higgins@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_398743