Administrative Assistant

Adecco is currently assisting a local client in their search to fill an Administrative Assistant position, in Tampa, FL! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

Admin Assistant - Senior

Order Info:

This position will work directly with our Quality and Risk Adjustment market based teams and providers with both our employed and contracted providers in the respective market position are assigned. The PSU Logistical Support Admin is responsible for collecting data and capturing the Quality measures. Delivers quality customer service and maintains established quality control standards. This position will be held accountable for the following metrics % of appointments schedule, # of Gaps Closed, Post Audit/Reporting accuracy/audits complete, overall 5 Star rating for HMO products, and to achieve other assigned market group (POD) goals/metric objectives as assigned.

Specific Duties:
1. Auditing support for the department (PSU) and/or data miners (validation of PRP open/closed gaps)
2. Use internal systems (ePRG) to pull various reports including but not limited to PML, Pink Box, Patient Summary detail, etc.
3. Quality assurance review of submitted forms for PSU
4. Troubleshooting for missing elements (i.e. may include calling radiology providers for copies of mammogram reports)
5. Assist Call Center PSR as necessary with outbound calls
6. Preparation of visit checklist and packets for LPN/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
7. Responsible for keeping the overall calendar of all PSU/QRA activities/interventions including any PSU screening events
8. Ensure weekly reporting of activities of all PSU/Data mining staff is accurate and timely
9. Responsible for ensuring all Resource Requests are sourced and staffed appropriately
10. Coordinate with mobile screening vendor(s) for completion of preventative testing (FOC)
11. Create any member mailings or customized calling scripts that are necessary to support QRA PSU efforts
12. Conduct post audits and ensure all gap measure were capture by corporate team (e.g. no longer pink in pink box)
13. Responsible for end to end process flow and accountable for achieving targets established for their market groups (PODS).
14. Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively.
15. Identify training opportunities for staff based on post audits and report findings to direct manager.

Must have qualifications/experience:
Minimum Required Education, Experience & Skills
High school graduate or GED required.
Two years of healthcare related experience including data entry in a medical office
2 years or more experience working with Microsoft Office - Excel, word, etc.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials by alphabetic or numeric systems
Effective communication and customer service skills required.
Ability to travel frequently within assigned market.
Be flexible and adaptable to change.
Current Drivers License and reliable transportation with ability to travel to provider offices.
• Ability to exercise sound judgment in the handling of complex inquiries per protocol
• Ability to work effectively in a fast paced healthcare driven environment
• Ability to adhere to daily schedules and duties
• Ability to think critically
• Ability to effectively de-escalate and resolve issues
• Excellent listening skills
• Excellent Customer Service voice and demeanor
• Excellent telephone etiquette
• Excellent oral and written communication skills
• Excellent problem solving skills
• Excellent demonstration of caring and compassion
• Strong computer experience (data entry, screen navigation, keyboarding)
• Strong desire to work with the elderly

Preferred Education, Experience & Skills
Associates Degree in healthcare with medical office experience
ICD 9/10 and CPT coding experience preferred.
Bilingual (English/Spanish) preferred.
1 year of Managed Care Experience preferred.

Shift Start/End Time:

Monday though Friday 8:00AM - 5:00PM

Dress Code:

Business Casual

Will you be interviewing (face to face or phone) Face to face
Please confirm the worksite location - 500 N Westshore Blvd, Tampa FL 33609 Suite 500

This position is responsible for performing a wide variety of secretarial support duties in a manner which will ensure the proper functioning of the business unit and enhance the productivity and effectiveness of the department. The position works under the specific instruction and direction of one or more higher level staff and may provide administrative support to an individual office. Incumbents are regularly responsible for dealing professionally with confidential information while performing several aspects of assigned work. Specific tasks may be answering phones, maintaining files, scheduling appointments, producing correspondence, spreadsheets and presentation and otherwise relieving those supported of minor administrative tasks and business deals. Works under general supervision.

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_410964