• Location
    Chico, California
  • Job type
    Contract/Temp to Hire

Essential job functions and responsibilities include but are not limited to the following:
• Take incoming customer calls for service and supply requests.
• Aftermarket Order Entry: Inbound customer calls as it relates to aftermarket purchases & lead generation.
• Courteously greet customers, internal and external, determine their needs and direct them to the appropriate person, office, or department by phone or in person.
• Perform other job-related tasks as identified and approved by department Manager.
• Keep record of service calls and work orders.
• Enter work orders and bill chargeable customers for service performed.
• Review work orders from customer complaints or departments and record the type and scope of service to be performed.
• Occasional back up for receptions which includes maintaining responsibility for general secretarial support functions to the branch to ensure efficient utilization of time.

Regular, reliable and predictable attendance is required.
Skills Required:

• Ability to communicate effectively both written and orally.
• Ability to handle fast paced, high stress situations and thrive under pressure
• Sales mentality to successful approach customers in lead generation for additional company product.
• Proficient in Microsoft Office, most importantly: Microsoft Excel, Word and Outlook
• Excellent customer service skills
• Strong analytical and trouble-shooting skills
• Must be a self-starter, resilient and resourceful
• Must be capable of working independently
• Impeccable Integrity and honesty

Behavior requirement: 100% of the time-civility, cooperation, and professional behavior
Attendance / Punctuality requirement: Attendance and punctuality is a key component in the CSR position.

  • Apply with Adecco

Reference number US_EN_99_025150_11887602