Administrative - Customer Support Specialist - 13505

  • Location
    Cambridge, Massachusetts
  • Job type
  • Salary
    $ 15 - $ 17 / Hour
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Responsible for managing and processing orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors and commercialization sales managers to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.

If you are interested please reply to this posting or contact Stephen Wheeler @ (617) 951-2560

Principal Duties and Responsibilities
• Receives and prioritizes orders based on customer requirements, product shipping modes, and product availability.
• Assists Corporate Regulatory Compliance with product retrieval procedures when necessary.
• Works closely with the finance department to maintain proper billing procedures.
• Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, and complaints.
• Ships out products for demonstration purpose when requested.
• Processes returns and works with the manufacturing team to make sure they’re shipped back out to the field.
• Files orders and transfers in our physical filing system.

• Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.
• Must be skilled in verbal and written communication techniques.
• Organizational and time management skills are essential.
• Must maintain a high degree of professionalism in a potentially frustrating environment.
• Required to work some holidays.
• Previous PC experience (alpha and numeric keyboards) required.
• Knowledge of Microsoft GP Analytics is a plus for the purpose of order entry, inventory maintenance and recording, and invoicing.
• Thorough knowledge of Word, and Excel preferred.
• Must type 40 wpm with 95 percent accuracy.

  • Apply with Adecco

Reference number US_EN_1_025234_11888130