Administrative Support II

Adecco is currently assisting a local client in their search to fill an Administrative Support II role in Seattle, WA!

Apply now if you meet the qualifications listed below.

Responsibilities, Qualifications, & Details:

SERVICES TO BE PERFORMED
Customer service is at the heart of Amazon and weve build a reputation for excellence with recent examples of being named #1 in customer service, and #1 most trusted. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.

As an Event Customer Support representative your role will span the breadth of AWS global events. In this role, you will work closely with event marketers, and teams throughout AWS to deliver world-class customer service to our event registrants. This critical member of the team, delivers timely, accurate, and professional customer service to event registrants, which requires a significant amount of daily email communications. Your objective is to develop strong and positive relationships with customers.

Responsibilities:
• Provide prompt, thorough, effective, customer-centric service to customers and prospects attending AWS events via email and chat (phone on occasion).
• Work with internal and external teams to identify and solve customer challenges.
• Maintain a thorough knowledge of registration technology platforms, registration work flows and processes, event related websites, and the event details.
• Provide regular reporting, or assist event managers with registration reporting and analysis. Call out trends you see in the data and recommend appropriate action.
• Proficiently utilize a wide variety of tools to research policies, navigate registration tools and registrant records, solve issues, and communicate processes to stakeholders.
• Manage internal knowledge/reference sites and documentation on a regular cadence.
• Perform other administrative tasks as needed to support the event team.

REQUIRED SKILLS
• Two years in a fast-paced customer support environment.
• A willingness to travel once per year to support our events onsite.
• Ability to work independently and autonomously.
• A passion for customer service and a desire to raise the bar.
• Experience taking ownership and driving resolution on customer issues.
• Excellent oral and written communication skills. Ability to summarize customer issues into notes that are easily readable by other parties (you can write for comprehension).
• Ability to quickly learn new technologies.
• Excellent time management skills. Ability to independently identify and set priorities to execute high-quality deliverables.
• React calmly and appropriately to customer communications. Keep a cool head and positive demeanor.
• Flexible individual who can prioritize and multi-task. Accepting of changes with short notice, and the ability to tolerate frequent interruptions.

PREFERRED SKILLS
• Three years of relevant experience in communications or marketing.
• Proven knowledge of event registration systems (e.g. Cvent, Lanyon, Passkey).
• Salesforce experience.
• Ticketing system (e.g. Zendesk, SIM, Freshdesk) experience.
Shift Start/End Time: 8:00am – 5:00pm Monday to Friday
Length of Assignment: 5 months with possible extension or conversion

How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

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