ADMINISTRATIVE SUPPORT

Responsibilities & Details:

  • Operate communication systems, such as telephone or intercom Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Route emergency calls appropriately
  • Page individuals to inform them of telephone calls, using paging and interoffice communication equipment
  • Perform clerical duties, such as typing, proofreading, scheduling appointments, and sorting mail
  • Provides information about community resources when appropriate Process various documents such as client activity reports, TWIST reports, and fuel vouchers (enters actual cost into TWIST)
  • Create and maintain all files on program clients in Doucbase May provide assistance to clients on web-based programs such as Work in Texas Internet Program or other computer-based programs.
  • May provide office support as necessary
  • Verifies client eligibility using TWIST and/or TIERS Performs additional tasks as assigned

 

Qualifications

  • High School Diploma or equivalent and a minimum of six months experience in a customer service position which provides knowledge of social services programs.
  • Fluent reading and writing skills for correspondence and program reporting.
  • Exceptional interpersonal and verbal communication.
  • Working knowledge of Microsoft operating systems.
  • Ability to use personal computer for correspondence reports, database access, and record keeping. Ability to organize, manage time, and prioritize tasks as necessary.
  • Give full attention to what clients are saying, taking time to understand points being made, asking appropriate questions and not interrupting at inappropriate times.
  • Excellent listening and communication skills to fulfill client requests and suggests the best route for client to obtain desired service. Must be able to use critical thinking skills to assist clients with alternative solutions, conclusions, or approaches to problems.  

  • Apply with Adecco

Reference number US_EN_99_022862_494204