Air Export Coordinator AOG Specialist

  • Location
    Miami, Florida
  • Job type
    Direct Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Responsible for supporting the daily aim to find the fastest and most efficient way of shipping AOG shipments to the final destination requested by the customer. In order to provide customer service several options need to be provided to the customer in regards to airlines, departure locations, trucking possibilities, counter to counter arrangements, hand carries, and interline possibilities.

• Ensure proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper, consignee, customer and company network.
• Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within the company network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.
• Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
• Communicate with local branches, shipper, consignee, company Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third-parties, and nationally & internationally based shippers.
• Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service.
• Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web based application.
• Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times.
• Ensure all documentation guidelines are met by the local branches according to the TSA regulations.
• Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, ad account servicing for key accounts based on customer contracts and SOP’s.
• AOG Desk Coordinator is working on a rotational 24/7 shift. This shift included on site morning, afternoon, night and weekend primary and second shift.
• Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills.

Education, Knowledge, Experience and Skills Required for Position:
Bachelors Degree in Logistics a plus
• High school diploma or equivalent required
• Generally prefer 2-4 years of experience
• Bi-lingual preferred
• Must be able to create and maintain filing systems, both electronically and manually
• Must be able to prioritize heavy workloads and maintain strong sense of urgency
• Good interpersonal skills required

  • Apply with Adecco

Reference number US_EN_2_028296_136482