Alexandria Field Tech Driver

New

Field Technician - Level 1

The Field Technician (FT) is responsible for collecting and distributing bikes throughout the  service area. The primary goal of the FT is to efficiently collect and distribute e-bikes to maximize e-bike availability. The FT is responsible safely and efficiently navigating a large van in dense urban areas to optimize the number of bikes picked up and collected. Additionally, the FT is also responsible for responding to dispatch, investigating outlying bike issues and reporting to the Lead Field Technician (LFT)

Responsibilities

Operate, load, and unload a large van to collect and distribute bikes

Use maintenance software to locate and collect bicycles

Communicate with the LFT and respond to incidents

Recover stolen bikes

Maintain a safe and efficient work environment by following safe work practices and procedures

Perform routine inspection and redistribution of bicycles

Document damage to  vans and equipment

Identify, document, and recover bikes requiring in-shop repair

Log maintenance activity in software through wireless tablet

Engage with and respond to customers in the field

Key Performance Indicators

Bicycle Availability

Bicycles collected per shift
 Bicycles deployed per shift

Communication with LFT

Stolen bikes recovered

Minimize Van Damage

Customer Incident response time

“Equal Opportunity Employer Minorities/Women/Veterans/Disabled.”

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Reference number US_EN_99_015682_427612